Determining if a publicly owned network is right for your community is a multi-step, complex process. Many factors will influence whether or not the residents, business owners, and local leaders in your community will want to make an investment in Internet access infrastructure. ILSR’s Community Broadband Networks Initiative is now working with NEO Partners, LLC,* to help local communities in the early phases as they consider investing in publicly owned infrastructure. For a limited time, a few select communities will receive special pricing to help spread the word about the Community Networks Quickstart Program. Apply by September 28th to be considered as one of the pilot communities.

Let us know at: [email protected]

Please include the proposed study region, an estimate for the number of premises to be considered, and any relevant factors. We will select up to four communities with the goal of having a mix of rural and urban, large and small, and geographic distribution.

Knowledge of the Possibilities is Power

When it comes to planning for deployment or expanding existing infrastructure, one of the most challenging unknowns is cost. With our new Community Networks Quickstart Program, we will provide cost estimates for three possible models for communities who sign up for the service:

1. Full Fiber-to-the-Premise

2. Full Wireless

3. Hybrid

In addition to an estimate on cost, we will consider the size, population, and other characteristics of your community and provide advice and resources that will be the most effective for your community’s situation. You’ll also receive a recommended design that you can refer to as you work with consultants, engineers, and as you apply for grant or loan funding. Our mission is to give you some preliminary information and guidance to make your work with an in-depth consultant more effective. We are not replacing the need for in-depth design work.

Each community is unique, so after you provide some basic information about your community, we'll seek out more specific data to help with our analysis. We’ll hold a conference call with you to review the results and provide documentation on our analysis and additional resources that we believe will provide additional insight.

Holland, Michigan, has now officially transitioned from construction into operation of their downtown fiber optic network.

After a spring decision to expand the range of the initial pilot project, community leaders began contemplating the possibility of offering Internet access directly to the public. Local residents and businesses had long remained unsatisfied with the options they had from incumbents AT&T and Comcast. Entrepreneurs and business owners took to pressuring elected officials into making more use of the community’s existing fiber to improve connectivity.

Holland Board of Public Works (BPW), which had deployed the fiber in the 1990s, used its fiber infrastructure for electric utility purposes and had already been offering wholesale services to a limited number of local businesses. They’ve taken a slow and steady approach toward their pilot and expansion efforts in order to investigate all the options as they move forward.

As in the case of pilots in Westfield, Massachusetts, or Owensboro, Kentucky, the success of the pilot in Holland will help determine whether or not the BPW will extend the network to more residents and businesses. According to the Holland Sentinel, BPW had connected 96 downtown subscribers to the network as of September 13th. The new connections will generate approximately $135,720 in annual revenue and BPW is still taking subscribers at their website.

Subscribers can sign up for symmetrical gigabit access for $85 per month or enhanced gigabit connections for $220 per month. The latter offers additional features that businesses are most likely to need, such as static IP addresses, service level agreements, and priority restoration.

Helping Out Neighbors, Too

What started as a pilot project back in 2014 has consistently expanded to more addresses. Now the “Little Gig City” has put a date on when they expect to complete the final phase of their community-wide fiber network — early 2020. “Right now we feel like we’re kind of in the home stretch,” says Erwin Utilities fiber optic engineer John Williams. 

When The Time Was Right

The small town of Erwin, Tennessee first explored the possibility of bringing Fiber-to-the-Home (FTTH) to its residents in 1999. At the time, however, the community chose not to pursue a publicly owned network because only 20 percent of homes in the area had a computer and the initial estimated cost of over $20 million was too high for local palates. The market changed over the next few years and in 2012, the town finally felt it was time to invest. They constructed a fiber backbone that connected 45 SCADA locations and six county schools. By 2014, the city announced plans to develop a pilot project for business and residential connectivity in the downtown area.

The pilot project reached approximately 1,000 premises; the utility’s goal was to achieve a 25 percent take rate to ensure the service would be self-sustaining. According to Williams, the utility swiftly surpassed their goal and are now at 36 percent subscribership in the original deployment area. Erwin Utilities has expanded, passing a total of approximately 5,000 premises out of 9,000 total potential premises, which are also electric service customers.

Because Tennessee municipal utilities are subject to state law that limits their Internet service area to their electric service footprint, Erwin can only provide connectivity to a limited number of premises. The law creates a situation that protects incumbent monopolies, but forces rural folks who obtain electric service from a different provider to rely on ISPs that generally offer poor Internet access options via DSL or expensive satellite service.

The Ultimate in Self-Reliance

The city of Solon, Ohio, has their eyes on Hudson, their neighbor about 10 miles to the south. Both communities have a population of around 23,000 but Hudson businesses have access to the publicly owned fiber network and community leaders are considering expanding the service to residents. In order to explore the idea further, Solon city leaders have decided to fund a feasibility study.

Steady Stream of Complaints

At a recent meeting of the Solon City Council Finance Committee, the city’s Director of Information Technology Jim Gibbs presented his memo outlining why he believes now is the time to issue a Request for Proposals (RFP) for a feasibility study.

People and businesses in Solon are not happy about their current choices, and they let Gibbs know about it:

I receive a steady stream of complaints and requests for help from Residents and Businesses to get access to better Internet Service Providers, and what I believe is the most telling of the need for this project is, most people are not complaining about cost. Most are complaining about the very poor level of service they are being forced to endure by the largest players in this space, AT&T and Spectrum. 

While many subscribers focus their complaints on rates, hidden fees, and baffling billing, it's no surprise that Soloners don't like the options they have to choose from or find issues with reliability. Residents and businesses located in places where a publicly owned network is an option, often cite better customer service as the catalyst for switching from incumbent ISPs. Municipal network subscribers have the luxury of obtaining service from a provider centered in their community, rather than from a company with headquarters located several states away. Paying the bill or addessing concerns can be done in an effective, face-to-face manner.

Looking for Options and Possibilities

FiberNET, the municipal fiber network serving Morristown, Tennessee, has been serving the community since 2006 with fast, affordable, reliable Fiber-to-the-Home service. FiberNET is one of those networks that quietly went about its business bringing top notch services for residents, businesses, and institutions without a lot of fanfare. If you don’t live or work in the area or follow developments in broadband policy and implementation, you may not be familiar with Morristown’s FiberNET.

Now is your chance to learn more.

The community has produced a short, high-quality film about the network and the many ways it enhances living in Morristown for residents, businesses, and local entities. Business leaders describe how the network has enhanced and advanced their operations. Jody Wigington, who we’ve hosted on the Community Broadband Bits podcast, describes how the schools and local institutions have access to a network to rival any connections available in urban areas.

What’s the best part, in his opinion?

“We’re not-for-profit and locally owned. So FiberNET was built for the people through the vision of community leaders. And remember, FiberNET provides local jobs for the community and our employees are are part of the fabric of life in the Lakeway Region.”

Check it out:

There may be one famous Orange County already — the one in California is home to Laguna Beach, Disneyland, and The Real Housewives — but Orange County, Indiana, will soon be making a name for itself with world-class connectivity thanks to the local electric cooperative.

After a few years of planning, Orange County REMC is moving ahead with the construction of a Fiber-to-the-Home (FTTH) network that will bring premium Internet and telephone services to its members and other nearby residents. Construction on the main fiber ring begins this fall with services starting as early as next year.

The Seventh Cooperative Principle

In Orange County, the co-op’s main service territory, about half of the county’s 9,000 residents do not have access to 25 Megabit per second (Mbps) wired Internet access.

To address this, Orange County REMC began exploring ways to provide fast, reliable connectivity to its members in 2015. Two surveys and a feasibility study confirmed that a fiber project would be financially possible for the co-op and that it would garner sufficient interest from residents, while also improving management of the electric grid. “Based on the second survey, 85 percent of Orange County REMC members stated they would take our service if it were offered,” Matt Deaton, the co-op’s General Manager and CEO, told Hoosier Energy.

Because of the strong community support and the benefits for local businesses and residents, the Orange County REMC Board of Directors approved the FTTH project, Orange County Fiber, in May 2018.

In a recent edition of the Electric Consumer, published by Indiana electric co-ops, Deaton explained:

“All of these factors are found under the seventh cooperative principle ­— concern for community...This was a major decision to expand the services we provide to prepare us to meet the current and future needs of our members.”

Orange County Fiber

Rural electric cooperatives in Arkansas are stepping up and making the investments to bring broadband connectivity to their members. We recently described plans taking shape from North Arkansas Electric Cooperative. This month, construction began in the northeast region on infrastructure that will provide both broadband access and improved smart grid technology in the eight counties of Craigshead Electric Cooperative Corporation (CECC).

A Multi-Year Investment

The cooperative will deploy approximately 5,000 miles of fiber on utility poles and underground over the next five to seven years. Empower, a subsidiary of CECC, will offer Internet access to more than 30,000 members and non-members in its service area northwest of Memphis by the time construction is finished. FCC data has determined that about 44 percent of CECC’s members aren’t able to subscribe to broadband at the 25 Megabits per second (Mbps) download and 3 Mbps upload minimum threshold because there is no option in their territory.

CECC wants to make use of smart grid technology in order to improve delivery of electric services. Since fiber optic Internet infrastructure and smart grid can exist hand-in-hand, and the region is in desperate need for better connectivity, CECC and Empower will offer high-speed Internet access where incumbents won’t.

The cooperative will spend approximately $100 - $110 million to complete the project; construction on the first phase began in July and should be finished by the end of 2018. In addition to the economic development benefits that will come to the region as the infrastructure attracts new business, 30 new permanent positions which will be created to manage and operate the network.

Spanish Fork, Utah, was recently highlighted in a promotional video touting the successes of its municipal Internet service. The video, produced by the trade group Internet Association, is all about economic development and growth -- something this community of nearly 40,000 has seen since the municipality introduced the service back in 2001, and then subsequently upgraded to fiber.

As the mayor of Spanish Fork notes in the video, before the municipality established its own network, incumbent providers wouldn’t invest in broadband infrastructure in the city. Inadequate Internet access would have pushed out businesses in the community. A number of small business owners are featured in the video, and all emphasize how integral high-speed Internet has been not just for orders, but social media promotions.

The video also features U.S. Senator from Utah Mike Lee, who spoke to the business owners in the area. He concluded that an open Internet needs to be supported, not suppressed, by lawmakers such as himself:

“Our biggest most important task as lawmakers is don’t wreck the Internet, don’t interfere with the Internet," Lee said. "Leave it alone, allow it to be what it has been, what has made it such a wonderful thing, which is a free marketplace.” 

Check out the video here:

We spoke to the network director for the municipal, John Bowcut, back in 2015. At the time of the interview, Bowcut said that the ISP had a take rate of about 80 percent, mainly because they were able to keep prices much lower than the incumbent Comcast. You can check out Christopher’s entire interview with Bowcut here.

Great Lakes Energy (GLE), Michigan’s largest electric cooperative and third largest energy utility, is constructing a Fiber-to-the-Home (FTTH) network to bring gigabit connectivity to its 125,000 members. Construction in the project’s pilot area is underway. Eligible members may be able to subscribe to services from the co-op’s subsidiary Truestream as soon as the end of the year.

Truestream Off to A Quick Start

GLE shared on its website that the co-op decided to build the Truestream network because members expressed a need for better connectivity in rural Michigan.

At the end of 2017, the co-op’s Board of Directors approved the planned fiber project. Board approval came after three feasibility studies, commissioned by GLE and its power supplier, Wolverine Power Cooperative, concluded that a broadband network would be a responsible investment for the co-op. Bill Scott, President and CEO of GLE, wrote in Michigan Country Lines that this conclusion was “based in part on GLE’s very positive satisfaction rating… [and] on surveys done by GLE and Wolverine that show a high demand for high-speed, reasonably priced, Internet service.”

GLE began constructing the first portion of the Truestream network earlier this year. For the initial pilot, the co-op is focusing on the Petoskey service district, which includes Emmet County and parts of Charlevoix and Cheboygan Counties. An online FAQ explains this region was selected because it’s representative of the varying terrain, density, level of connectivity, and type of membership found throughout GLE’s service territory. Some homes could be online by the end of 2018.

Sometimes best ideas are brewed up over a pint, and Michaelston-y-Fedw Internet proves that.

A citizen coalition in the 300-person town in Wales, fed up with its crawling 4 Mbps speeds, decided to stop waiting around for fiber to come to them and established their own Community Interest Company (CIC), a UK designation that describes an organization whose primary purpose is community benefit to place it themselves. Entrepreneurial community leaders of Michaelston-y-Fedw hatched the plan in a pub last year, and began it in earnest by establishing their not-for-profit in October 2017.

By the People, For the People

According to the ISPs website, it is the first rural community-built gigabit Fiber-to-the-Home (FTTH) service in Wales. An interactive map of fiber implementation efforts on Michaelston-y-Fedw Internet’s website shows that a long strip of fiber is already complete, with dozens of premises connected. Thousands of hours of volunteering from locals — school teachers, farmers, retirees, you name it — made the build out possible. They already have around 15 miles of trenches dug.

We’ve covered a previous effort in the UK. A community-oriented provider, Broadband for the Rural North (B4RN, pronounced “barn”), facilitated an effort to lay fiber in agricultural land, often by landowners themselves who, if they decided to volunteer for the dig effort on their property, received B4RN shares.

Besides being a well-executed plan with some top-notch volunteer efforts — including an expert knitter-come-fiber splicer nicknamed the “Splice Queen” for her nimble hand work — the dig represents some strong local self-reliance. It’s rural areas, such as Michaelston-y-Fedw, that often face the choice between either taking swift action or waiting for a provider that may never bring the infrastructure they need.