In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris engages in a compelling discussion with Paul Goodman from the Center for Accessible Technology (C4AT). Paul, a seasoned advocate with over 12 years of experience, shares his journey from law school to championing broadband availability, affordability, and accessibility for people with disabilities. The conversation delves into the crucial work of C4AT, highlighting their policy advocacy, assistive technology solutions, and efforts to ensure web accessibility.

Paul explains the intricacies of working with the California Public Utilities Commission and the Federal Communications Commission, advocating for broadband access and the challenges of making websites and technologies accessible for all. He shares insights into the LA Digital Equity Coalition and the exciting developments in California's broadband deployment, including funding for state-owned middle-mile networks.

The episode also touches on the complexities of navigating regulatory processes and the importance of community input in driving effective change. Paul and Christopher concludes by discussing the need for strategic investments in fiber infrastructure over fixed wireless solutions to ensure long-term connectivity.

***Disclaimer: This interview was conducted over a year ago***

This show is 16 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris engages in a compelling discussion with Paul Goodman from the Center for Accessible Technology (C4AT). Paul, a seasoned advocate with over 12 years of experience, shares his journey from law school to championing broadband availability, affordability, and accessibility for people with disabilities. The conversation delves into the crucial work of C4AT, highlighting their policy advocacy, assistive technology solutions, and efforts to ensure web accessibility.

Paul explains the intricacies of working with the California Public Utilities Commission and the Federal Communications Commission, advocating for broadband access and the challenges of making websites and technologies accessible for all. He shares insights into the LA Digital Equity Coalition and the exciting developments in California's broadband deployment, including funding for state-owned middle-mile networks.

The episode also touches on the complexities of navigating regulatory processes and the importance of community input in driving effective change. Paul and Christopher concludes by discussing the need for strategic investments in fiber infrastructure over fixed wireless solutions to ensure long-term connectivity.

***Disclaimer: This interview was conducted over a year ago***

This show is 16 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris engages in a compelling discussion with Paul Goodman from the Center for Accessible Technology (C4AT). Paul, a seasoned advocate with over 12 years of experience, shares his journey from law school to championing broadband availability, affordability, and accessibility for people with disabilities. The conversation delves into the crucial work of C4AT, highlighting their policy advocacy, assistive technology solutions, and efforts to ensure web accessibility.

Paul explains the intricacies of working with the California Public Utilities Commission and the Federal Communications Commission, advocating for broadband access and the challenges of making websites and technologies accessible for all. He shares insights into the LA Digital Equity Coalition and the exciting developments in California's broadband deployment, including funding for state-owned middle-mile networks.

The episode also touches on the complexities of navigating regulatory processes and the importance of community input in driving effective change. Paul and Christopher concludes by discussing the need for strategic investments in fiber infrastructure over fixed wireless solutions to ensure long-term connectivity.

***Disclaimer: This interview was conducted over a year ago***

This show is 16 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.