Spanish Fork, a well-regarded community broadband network, is now offering triple-play services on its hfc network. Previously, the town was offering broadband and television but recently added telephone after feeling the time was right. From the article:

John Bowcut, director of Information Systems for Spanish Fork, said 15 percent of homes signed up when told telephone service was available over the cable. The network only used door hangers to advertise at first because it intended to have a slow rollout. Then the service was promoted in the city newsletter. SFCN's phone rollout was slow for a reason. Small neighborhoods were notified one at a time, which allowed the network to handle the load. Bowcut said they didn't want to open sign-ups citywide and then have to tell people their connection date was three months out. He said the most people had to wait this way was 10 days. Initially about 1,500 homes signed up for phone service, out of 5,534 homes in Spanish Fork.

The new telephone service runs an economical $14.95 with a variety of features. 75% of the town takes at least one service from the network, perhaps because of the great customer service:

Perrins was a beta tester for the system. He thought going through that process was awesome. They fixed every problem quickly and fine-tuned the network. "It was fun because the employees were so excited and eager to find and fix the problems."

Prior to the telephone rollout, only some 60% of the community took a service from the network, as explained in this article

About 60 percent of Spanish Fork residents already subscribe to SFCN's cable TV and high-speed Internet. The customer appeal of the city-run communications utility is that Spanish Fork provides both the infrastructure and the service -- a practice that was actually outlawed by the Utah Legislature in 2004, though Spanish Fork was grandfathered in. This means SFCN can cut out any middle-man service provider, which amounts to about $2 million in savings each year, Mayor Wayne Andersen said. "I think it was a sad day when the state Legislature put the kibosh on that sort of thing," Andersen said.

We previously covered Qwest's admitted attempts to drive out competition in Utah, but the story has continued with the personal story of another subscriber forced to leave his independent service provider for Qwest's services.

I called XMission and they said the speed problem was with Qwest. I called the Utah PSC and got an expert on the line who explained the Telecommunications Act of 1996. He confirmed Qwest being able to choke out other ISPs on substandard speed-limited connections, while Qwest offers much higher speeds than our earlier DSL if Qwest is ISP. We sadly switched, after calling XMission and commiserating with them about this monopolistic practice. The PSC acknowledged this seems anti-competitive, but it’s the law. Who made such a law for Utah!?

As we have said on numerous occasions, without community broadband networks, the future of broadband competition is quite bleak... at least in the U.S. Canada's telecom regulator has shown far more courage than our FCC.

The open access UTOPIA network in Utah has been awarded broadband stimulus funds that will allow the network to serve hundreds of community institutions in several communities, which will aid them in the continuing last-mile rollout.

The grant was awarded to begin connecting nearly 400 schools, libraries, medical and healthcare providers, public safety entities, community college locations, government offices and other important community institutions in sections of Perry, Payson, Midvale, Murray, Centerville, Layton, Orem, and West Valley City.

Jesse at FreeUTOPIA offered some thoughts on what the grant means locally. I'm positively thrilled at the news - UTOPIA continues to push ahead with a unique approach to fiber infrastructure that would solve most of the nation's broadband problems, including the one abandoned by everyone in DC: creating true competition for subscribers. Unrelated to the broadband stimulus award, Pete Ashdown penned an excellent op-ed about UTOPIA: Fiber infrastructure best handled by government.

There certainly are commercial examples of roads, airports, sewers, water treatment, but nothing on the scale of the interstate highways, national and international airports, and facilities that service large populations. The interests of business are narrow — returning a profit and increasing shareholder return. These interests go against broad long-term goals that infrastructure serves — facilitating economic exchange and the general welfare. If every airline was required to build their own airport and every shipping company needed their own road, America would be on par with Somalia as an economic force.

To critics of UTOPIA or more broadly, public ownership of infrastructure, he writes:

There is no doubt that iProvo and UTOPIA have seen mismanagement. The Federal Highways Act saw corruption, graft and bribes during its creation. Yet only a fool would regard our highways as a waste of money. The remedy to government mismanagement is full transparency with active citizen oversight.

More towns in Utah are deciding whether to support UTOPIA's new plan to expand the network and recover from the significant errors of the first managers. Under the new management, UTOPIA has added new ISPs and thousands of new subscribers, a significant turn around for a network many had written off as a failure. Unfortunately, UTOPIA has too much debt and no capital to expand the network to bring new subscribers online. As we have consistently maintained, building next-generation networks is challenging in the best of circumstances - and the circumstances around the towns in Utah are far from ideal. Most of the information in this post comes directly or indirectly from the Free UTOPIA blog which has excellent independent coverage of the network (as well as stinging critiques of wasted opportunities like the broadband stimulus). I strongly recommend following FreeUTOPIA, but I wanted to comment on some of the recent developments. As UTOPIA and some member cities have formed a new agency to fund further expansion. Five cities have agreed to be part of the new Utah Infrastructure Agency with at least 2 deciding against and more still considering what they want to do. The Salt Lake Tribune has tepidly endorsed the plan (which involves some changes regarding rogue providers - something I want to follow up on). The Utah Taxpayers Association (which is funded by Qwest and Comcast, among others) decided to mount a big protest in Orem to convince the City to abandon UTOPIA. Rather than simply waiting to see what effect the rally would have, UTOPIA responded decisively.

The Utah “Taxpayers” Association thought it would get an upper hand with a BBQ in Orem just before the city council voted on a new construction bond.

UTOPIA, the open access FTTH network in several cities of Utah, has been seeking some $20 million to continue adding new subscribers to the network. The cities involved seem to be on board, committing to the funding following recent successes. Mayor Mike Winder, of West Valley City - one of the UTOPIA cities, makes the case for digging deeper to lend money to the network:

UTOPIA's good news is that since June 2008, it's added over 3,500 new customers and reached about 10,000 subscribers, the number of service providers on the network has grown from three to 12, and national voices — from Google to the New York Times — are trumpeting the virtues of an open-fiber network.

The plain and simple fact is that these towns have already committed to the project; they are vested in its success. Now under better management, perhaps his whole town will have access to fastest speeds available in the country:

Only 23 percent of my city has UTOPIA fiber, and there are homes and businesses that want access to the speed of light. After weighing the issue for months, I've concluded that we need to bring UTOPIA fiber to the rest of West Valley City, and just as importantly, to grow UTOPIA to profitability. I will be encouraging my council and my colleagues in UTOPIA cities around the state to join me in charging forward.

A press release from UTOPIA announces ambitious plans:

The new plan anticipates adding about 20,000 more customers over the next several years. “We’ve known for a long time that UTOPIA needs a much larger customer base, and a good mix of business and residential customers, to make the books balance,” says Murray Mayor Dan Snarr. “Our cities are already obligated to the network for years to come, so we need to grow to critical mass rapidly, based on a plan to ensure long-term financial health.”

And Orem's mayor reiterated UTOPIA's philosophy (noting that the NY Times have called for open access networks):

Governments build roads, and allow FedEx and UPS to compete on them.

Jesse Harris interviews Todd Marriott, Executive Director of UTOPIA about the network, its relationships with the member cities, and their round two application for broadband stimulus funds.

As part of his pitch to Google to partner with UTOPIA in Google's gigabit network experiment, Jesse Harris gives some of the history of the UTOPIA project.

Jesse Harris continues his monthly podcast show with an interview of Ken Sutton from Brigham.Net - a service provider from Brigham City that recently started offering services on the UTOPIA network. Brigham.Net has developed a very loyal customer base -- an impressive feat as it was dependent on leasing loops from Qwest, its biggest competitor. In that part of Utah, Qwest still has to share its lines with third parties but Qwest still goes out of its way to make life difficult for those third parties. Qwest poached customers from Brigham.Net - a common practice if one talks to any ISP that has leased lines from Qwest to resell. By getting on the open access network, Brigham.Net has expanded its customer base - it is on track to double the customer base in Brigham City when the UTOPIA network is fully available to residents. The discussion is interesting and shows why unbundling requirements are inferior to a publicly owned network operating on an open access basis.

In 1999, the city of Spanish Forks in Utah began building a $7.5 million publicly owned cable network to offer broadband and cable television services. Since then, the network has created some $2 million in community savings from the lower rates created by competition. In February of 2009, Spanish Fork Community Network received the "Business of the Month" award from the local Chamber of Commerce. Last month, they announced that they will be adding telephone services to the network by contracting with a private provider that will actually offer the service. When most people think of Utah and broadband networks, they think of UTOPIA, the open access network that has had a variety of problems. The Spanish Fork Network has been quick to note their successes (I suspect they are also frequently attacked by the incumbent-loving Utah Taxpayers Association group):

Bowcut gave his budget report and said SFCN had over $400 thousand in retained earnings. "We are not going under."

He also added that they built the network at a time when private providers refused to invest in the community. Hat tip to FreeUTOPIA for noting these stories.

The good folks at Broadband Properties Magazine recently ran an article I wrote about Brigham City's use of a new financing model for FTTH networks. You can read it there in the nice layout and formatting, or here: The UTOPIA project, an ambitious fiber-to-the-home network developed by a consortium of 16 Utah cities, has encountered difficulties that delayed its original buildout schedule. However, it is now building out fiber in Brigham City, one of the original cities in the consortium. Brigham City found a local solution to UTOPIA’s slow deployment schedule and created a model to speed buildout in willing communities. Brigham City, a city of 18,000 in northern Utah, decided to form a voluntary assessment area – sometimes called a special assessment area – to finance the network buildout that will pass all homes and connect residents looking to subscribe. As with all wired networks, upfront costs are steep and typically require a heavy debt load. Brigham City’s unique approach may catch the interest of deployers unwilling or unable to shoulder that debt. For several months, a group of canvassers organized by UTOPIA went door to door in Brigham City to talk to residents about UTOPIA and ask if they were interested in subscribing to the network. Supporters organized some 30 block parties and invited UTOPIA to attend with a mobile home to demonstrate the superiority of full fiber optic networks. Residents who wanted service were requested to ask the city to create a voluntary assessment area. Creating this special district would allow participants to finance their connections themselves. Residents who wanted to subscribe could either pay the connection cost up front or agree to pay up to $25 per month (the exact amount would depend on how many joined the program) over the course of 20 years. This amount does not include the cost of services; rather, it is the cost of connecting to the network and having the option of subscribing to UTOPIA-based services (see sidebar for current services). Those uninterested are not levied. In other UTOPIA cities, when residents subscribe to services on the UTOPIA network the connection costs are included in the service fees.