People in Wyoming, Minnesota, gathered together on September 12th to bend the ear of officials from the state’s Public Utilities Commission (PUC). Ann Treacy from the Blandin Foundation attended the meeting and recorded most of the conversation from the 100 or so frustrated and fed-up folks. The meeting was one of five organized by the PUC after a record number of complaints by incumbent telephone and Internet access provider Frontier.

A Shared Reality

It’s safe to say that “frustration” was the star of the night, as everyone who spoke mentioned how it had consumed their experience with Internet access from Frontier. People who spoke at the meeting included those who worked from home, business owners, parents with families whose kids needed Internet access for homework, and retired folks who just wanted to enjoy a quiet evening streaming a movie.

Most of the people who spoke at the meeting said that they needed to run mobile hotspots or had given up on Frontier’s DSL service and now rely solely on hot spots to avoid the frustration of dealing with terrible service. Several people at the meeting don’t have the option of mobile hotspots because there’s no cell coverage where they live.

In addition to horribly unreliable connectivity, where the only consistency is dropped service, people expressed anger about overpaying for Internet access that was down far too often — even for weeks at a time. When they were able to get online, many people who spoke at the meeting reports horrifically slow speeds and feel they are being “ripped off” because they never reach the “up to” speed that they pay for each month. Once woman has documented her line’s performance and the fastest download speed she has reached is .96 Megabits per second (Mbps); the slowest is .05 Mbps. This same person has had limited success in cajoling Frontier to temporarily lower her bill since 2012.

People in Wyoming, Minnesota, gathered together on September 12th to bend the ear of officials from the state’s Public Utilities Commission (PUC). Ann Treacy from the Blandin Foundation attended the meeting and recorded most of the conversation from the 100 or so frustrated and fed-up folks. The meeting was one of five organized by the PUC after a record number of complaints by incumbent telephone and Internet access provider Frontier.

A Shared Reality

It’s safe to say that “frustration” was the star of the night, as everyone who spoke mentioned how it had consumed their experience with Internet access from Frontier. People who spoke at the meeting included those who worked from home, business owners, parents with families whose kids needed Internet access for homework, and retired folks who just wanted to enjoy a quiet evening streaming a movie.

Most of the people who spoke at the meeting said that they needed to run mobile hotspots or had given up on Frontier’s DSL service and now rely solely on hot spots to avoid the frustration of dealing with terrible service. Several people at the meeting don’t have the option of mobile hotspots because there’s no cell coverage where they live.

In addition to horribly unreliable connectivity, where the only consistency is dropped service, people expressed anger about overpaying for Internet access that was down far too often — even for weeks at a time. When they were able to get online, many people who spoke at the meeting reports horrifically slow speeds and feel they are being “ripped off” because they never reach the “up to” speed that they pay for each month. Once woman has documented her line’s performance and the fastest download speed she has reached is .96 Megabits per second (Mbps); the slowest is .05 Mbps. This same person has had limited success in cajoling Frontier to temporarily lower her bill since 2012.

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included:

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included:

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included:

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included:

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included:

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included:

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included:

National ISPs with millions of customers are some of the most hated companies in the U.S. Poor customer service, contract tricks, and a refusal to upgrade services are only a few of the common complaints from subscribers who are often trapped due to lack of competition. Frontier Communications is proudly carrying on that tradition of deficiency in Minnesota. In fact, the company’s excellence at skullduggery has drawn the attention of the state’s Public Utilities Commission (PUC), which launched an investigation into the service quality of Frontier this spring.

So Much Going On Here

While many of us are used to some level of poor service when it comes to the big ISPs, Frontier in Minnesota accumulated so many complaints, the PUC felt they had no choice but to take action. According to Phil Dampier from Stop the Cap!, the Commission received 439 complaints and negative comments in a five-week period in early 2018. Some but not all, of the types of issues that subscribers described included: