Just how does the largest citywide community fiber network in the country deal with the thousands of people that want to subscribe? It is a daunting task, but the Times Free Press has an answer: a carefully scripted process. Chattanooga's Electric Power Board (EPB) largely contracts with a company for the labor to do the installs:

Adesta is responsible for 80 percent of EPB's fiber-to-the-home installations, according to Lansford, project manager for Adesta. EPB itself performs the remaining 20 percent, as well as trouble calls. Beginning in June 2009, Adesta ramped up from a one-man office to more than 120 locally hired technicians, and now performs an average of 500 installations per week, or about 100 every day, he said.

At the end of October, when the article was written, Adesta had hired some 123 technicians - more than twice as many as they originally expected to need. Perhaps the largest advantage of contracting with a company like Adesta for connecting subscribers is the company's ability to quickly hire more technicians as demand increases. Civil service rules for hiring can hamper hiring when all installs are done in-house. EPB directly employes some thirty installers. Chattanooga closely supervises the training and quality of work from the contracted technicians. Perhaps the biggest downside to hiring outside contractors for this work is the potential for technicians not being invested in the satisfaction of the customer or rushing from install to install to maximize their income. In Chattanooga, they expect technicians to do two installs per day to avoid encouraging shortcuts. In talking with an employee of another muni fiber network, he was amazed at the efficiency of Chattanooga's backoffice processes. The Times Free Press was also impressed:

From a control room in EPB, Abed manages every call that goes out, and knows the location of EPB and Adesta trucks at all times. A computer assigns work based on efficiency, and trouble calls are automatically routed to the nearest available unit.

Even in Chattanooga, which has had more of a smooth roll-out than most, getting into apartment buildings (MDU) is difficult:

In addition to servicing homes and businesses, EPB and Adesta have begun rolling out service to apartments as well, he said, addressing a key hole in their service.

Just how does the largest citywide community fiber network in the country deal with the thousands of people that want to subscribe? It is a daunting task, but the Times Free Press has an answer: a carefully scripted process. Chattanooga's Electric Power Board (EPB) largely contracts with a company for the labor to do the installs:

Adesta is responsible for 80 percent of EPB's fiber-to-the-home installations, according to Lansford, project manager for Adesta. EPB itself performs the remaining 20 percent, as well as trouble calls. Beginning in June 2009, Adesta ramped up from a one-man office to more than 120 locally hired technicians, and now performs an average of 500 installations per week, or about 100 every day, he said.

At the end of October, when the article was written, Adesta had hired some 123 technicians - more than twice as many as they originally expected to need. Perhaps the largest advantage of contracting with a company like Adesta for connecting subscribers is the company's ability to quickly hire more technicians as demand increases. Civil service rules for hiring can hamper hiring when all installs are done in-house. EPB directly employes some thirty installers. Chattanooga closely supervises the training and quality of work from the contracted technicians. Perhaps the biggest downside to hiring outside contractors for this work is the potential for technicians not being invested in the satisfaction of the customer or rushing from install to install to maximize their income. In Chattanooga, they expect technicians to do two installs per day to avoid encouraging shortcuts. In talking with an employee of another muni fiber network, he was amazed at the efficiency of Chattanooga's backoffice processes. The Times Free Press was also impressed:

From a control room in EPB, Abed manages every call that goes out, and knows the location of EPB and Adesta trucks at all times. A computer assigns work based on efficiency, and trouble calls are automatically routed to the nearest available unit.

Even in Chattanooga, which has had more of a smooth roll-out than most, getting into apartment buildings (MDU) is difficult:

In addition to servicing homes and businesses, EPB and Adesta have begun rolling out service to apartments as well, he said, addressing a key hole in their service.

Just how does the largest citywide community fiber network in the country deal with the thousands of people that want to subscribe? It is a daunting task, but the Times Free Press has an answer: a carefully scripted process. Chattanooga's Electric Power Board (EPB) largely contracts with a company for the labor to do the installs:

Adesta is responsible for 80 percent of EPB's fiber-to-the-home installations, according to Lansford, project manager for Adesta. EPB itself performs the remaining 20 percent, as well as trouble calls. Beginning in June 2009, Adesta ramped up from a one-man office to more than 120 locally hired technicians, and now performs an average of 500 installations per week, or about 100 every day, he said.

At the end of October, when the article was written, Adesta had hired some 123 technicians - more than twice as many as they originally expected to need. Perhaps the largest advantage of contracting with a company like Adesta for connecting subscribers is the company's ability to quickly hire more technicians as demand increases. Civil service rules for hiring can hamper hiring when all installs are done in-house. EPB directly employes some thirty installers. Chattanooga closely supervises the training and quality of work from the contracted technicians. Perhaps the biggest downside to hiring outside contractors for this work is the potential for technicians not being invested in the satisfaction of the customer or rushing from install to install to maximize their income. In Chattanooga, they expect technicians to do two installs per day to avoid encouraging shortcuts. In talking with an employee of another muni fiber network, he was amazed at the efficiency of Chattanooga's backoffice processes. The Times Free Press was also impressed:

From a control room in EPB, Abed manages every call that goes out, and knows the location of EPB and Adesta trucks at all times. A computer assigns work based on efficiency, and trouble calls are automatically routed to the nearest available unit.

Even in Chattanooga, which has had more of a smooth roll-out than most, getting into apartment buildings (MDU) is difficult:

In addition to servicing homes and businesses, EPB and Adesta have begun rolling out service to apartments as well, he said, addressing a key hole in their service.

Just how does the largest citywide community fiber network in the country deal with the thousands of people that want to subscribe? It is a daunting task, but the Times Free Press has an answer: a carefully scripted process. Chattanooga's Electric Power Board (EPB) largely contracts with a company for the labor to do the installs:

Adesta is responsible for 80 percent of EPB's fiber-to-the-home installations, according to Lansford, project manager for Adesta. EPB itself performs the remaining 20 percent, as well as trouble calls. Beginning in June 2009, Adesta ramped up from a one-man office to more than 120 locally hired technicians, and now performs an average of 500 installations per week, or about 100 every day, he said.

At the end of October, when the article was written, Adesta had hired some 123 technicians - more than twice as many as they originally expected to need. Perhaps the largest advantage of contracting with a company like Adesta for connecting subscribers is the company's ability to quickly hire more technicians as demand increases. Civil service rules for hiring can hamper hiring when all installs are done in-house. EPB directly employes some thirty installers. Chattanooga closely supervises the training and quality of work from the contracted technicians. Perhaps the biggest downside to hiring outside contractors for this work is the potential for technicians not being invested in the satisfaction of the customer or rushing from install to install to maximize their income. In Chattanooga, they expect technicians to do two installs per day to avoid encouraging shortcuts. In talking with an employee of another muni fiber network, he was amazed at the efficiency of Chattanooga's backoffice processes. The Times Free Press was also impressed:

From a control room in EPB, Abed manages every call that goes out, and knows the location of EPB and Adesta trucks at all times. A computer assigns work based on efficiency, and trouble calls are automatically routed to the nearest available unit.

Even in Chattanooga, which has had more of a smooth roll-out than most, getting into apartment buildings (MDU) is difficult:

In addition to servicing homes and businesses, EPB and Adesta have begun rolling out service to apartments as well, he said, addressing a key hole in their service.

Just how does the largest citywide community fiber network in the country deal with the thousands of people that want to subscribe? It is a daunting task, but the Times Free Press has an answer: a carefully scripted process. Chattanooga's Electric Power Board (EPB) largely contracts with a company for the labor to do the installs:

Adesta is responsible for 80 percent of EPB's fiber-to-the-home installations, according to Lansford, project manager for Adesta. EPB itself performs the remaining 20 percent, as well as trouble calls. Beginning in June 2009, Adesta ramped up from a one-man office to more than 120 locally hired technicians, and now performs an average of 500 installations per week, or about 100 every day, he said.

At the end of October, when the article was written, Adesta had hired some 123 technicians - more than twice as many as they originally expected to need. Perhaps the largest advantage of contracting with a company like Adesta for connecting subscribers is the company's ability to quickly hire more technicians as demand increases. Civil service rules for hiring can hamper hiring when all installs are done in-house. EPB directly employes some thirty installers. Chattanooga closely supervises the training and quality of work from the contracted technicians. Perhaps the biggest downside to hiring outside contractors for this work is the potential for technicians not being invested in the satisfaction of the customer or rushing from install to install to maximize their income. In Chattanooga, they expect technicians to do two installs per day to avoid encouraging shortcuts. In talking with an employee of another muni fiber network, he was amazed at the efficiency of Chattanooga's backoffice processes. The Times Free Press was also impressed:

From a control room in EPB, Abed manages every call that goes out, and knows the location of EPB and Adesta trucks at all times. A computer assigns work based on efficiency, and trouble calls are automatically routed to the nearest available unit.

Even in Chattanooga, which has had more of a smooth roll-out than most, getting into apartment buildings (MDU) is difficult:

In addition to servicing homes and businesses, EPB and Adesta have begun rolling out service to apartments as well, he said, addressing a key hole in their service.

A group of towns in rural western Massachusetts, having already decided on a cooperative structure, have now started the process of joining the coop in order to eventually build an open access FTTH network to serve everyone in each of the member towns. Originally, the Wired West towns looked to a similar project in Vermont, East Central Vermont Fiber Network, for guidance but found Massachusetts law did not allow them to use the same joint powers agreement approach. After researching Massachusetts law, they found a law previously used by towns to form "light plants" for electrification. In more modern times, the law had been amended to allow such an entity to offer cable television and telecom services. Of the forty muni light plants in Massachusetts, some four provide telecom services. In order to join the coop, a town has to twice pass a 2/3 vote by those in attendance at a town meeting. The meeting must be no less than 2 months apart and no more than 13 months apart. In talking with folks from Wired West, this approach appears to be unique to Massachusetts. From the Wired West site:

Passing the MLP legislation creates a new town department, and does not require a town to produce or sell electricity. The Selectboard can choose to oversee its MLP department themselves or appoint a three to five member board. This group is responsible for appointing a manager, making decisions around the town’s participation and representation in the WiredWest Cooperative, and filing annually with the State. Creating the MLP incurs no cost to the town. If a town decides to join the WiredWest Cooperative, there will be a membership fee of not more than $1,000 per town.

The coop requires at least 2 towns, but that does not appear to be doubt. The towns to consider it thus far have been enthusiastic - Wired West has a helpful map showing where local towns stand in the process.

A group of towns in rural western Massachusetts, having already decided on a cooperative structure, have now started the process of joining the coop in order to eventually build an open access FTTH network to serve everyone in each of the member towns. Originally, the Wired West towns looked to a similar project in Vermont, East Central Vermont Fiber Network, for guidance but found Massachusetts law did not allow them to use the same joint powers agreement approach. After researching Massachusetts law, they found a law previously used by towns to form "light plants" for electrification. In more modern times, the law had been amended to allow such an entity to offer cable television and telecom services. Of the forty muni light plants in Massachusetts, some four provide telecom services. In order to join the coop, a town has to twice pass a 2/3 vote by those in attendance at a town meeting. The meeting must be no less than 2 months apart and no more than 13 months apart. In talking with folks from Wired West, this approach appears to be unique to Massachusetts. From the Wired West site:

Passing the MLP legislation creates a new town department, and does not require a town to produce or sell electricity. The Selectboard can choose to oversee its MLP department themselves or appoint a three to five member board. This group is responsible for appointing a manager, making decisions around the town’s participation and representation in the WiredWest Cooperative, and filing annually with the State. Creating the MLP incurs no cost to the town. If a town decides to join the WiredWest Cooperative, there will be a membership fee of not more than $1,000 per town.

The coop requires at least 2 towns, but that does not appear to be doubt. The towns to consider it thus far have been enthusiastic - Wired West has a helpful map showing where local towns stand in the process.

A group of towns in rural western Massachusetts, having already decided on a cooperative structure, have now started the process of joining the coop in order to eventually build an open access FTTH network to serve everyone in each of the member towns. Originally, the Wired West towns looked to a similar project in Vermont, East Central Vermont Fiber Network, for guidance but found Massachusetts law did not allow them to use the same joint powers agreement approach. After researching Massachusetts law, they found a law previously used by towns to form "light plants" for electrification. In more modern times, the law had been amended to allow such an entity to offer cable television and telecom services. Of the forty muni light plants in Massachusetts, some four provide telecom services. In order to join the coop, a town has to twice pass a 2/3 vote by those in attendance at a town meeting. The meeting must be no less than 2 months apart and no more than 13 months apart. In talking with folks from Wired West, this approach appears to be unique to Massachusetts. From the Wired West site:

Passing the MLP legislation creates a new town department, and does not require a town to produce or sell electricity. The Selectboard can choose to oversee its MLP department themselves or appoint a three to five member board. This group is responsible for appointing a manager, making decisions around the town’s participation and representation in the WiredWest Cooperative, and filing annually with the State. Creating the MLP incurs no cost to the town. If a town decides to join the WiredWest Cooperative, there will be a membership fee of not more than $1,000 per town.

The coop requires at least 2 towns, but that does not appear to be doubt. The towns to consider it thus far have been enthusiastic - Wired West has a helpful map showing where local towns stand in the process.

A group of towns in rural western Massachusetts, having already decided on a cooperative structure, have now started the process of joining the coop in order to eventually build an open access FTTH network to serve everyone in each of the member towns. Originally, the Wired West towns looked to a similar project in Vermont, East Central Vermont Fiber Network, for guidance but found Massachusetts law did not allow them to use the same joint powers agreement approach. After researching Massachusetts law, they found a law previously used by towns to form "light plants" for electrification. In more modern times, the law had been amended to allow such an entity to offer cable television and telecom services. Of the forty muni light plants in Massachusetts, some four provide telecom services. In order to join the coop, a town has to twice pass a 2/3 vote by those in attendance at a town meeting. The meeting must be no less than 2 months apart and no more than 13 months apart. In talking with folks from Wired West, this approach appears to be unique to Massachusetts. From the Wired West site:

Passing the MLP legislation creates a new town department, and does not require a town to produce or sell electricity. The Selectboard can choose to oversee its MLP department themselves or appoint a three to five member board. This group is responsible for appointing a manager, making decisions around the town’s participation and representation in the WiredWest Cooperative, and filing annually with the State. Creating the MLP incurs no cost to the town. If a town decides to join the WiredWest Cooperative, there will be a membership fee of not more than $1,000 per town.

The coop requires at least 2 towns, but that does not appear to be doubt. The towns to consider it thus far have been enthusiastic - Wired West has a helpful map showing where local towns stand in the process.

A group of towns in rural western Massachusetts, having already decided on a cooperative structure, have now started the process of joining the coop in order to eventually build an open access FTTH network to serve everyone in each of the member towns. Originally, the Wired West towns looked to a similar project in Vermont, East Central Vermont Fiber Network, for guidance but found Massachusetts law did not allow them to use the same joint powers agreement approach. After researching Massachusetts law, they found a law previously used by towns to form "light plants" for electrification. In more modern times, the law had been amended to allow such an entity to offer cable television and telecom services. Of the forty muni light plants in Massachusetts, some four provide telecom services. In order to join the coop, a town has to twice pass a 2/3 vote by those in attendance at a town meeting. The meeting must be no less than 2 months apart and no more than 13 months apart. In talking with folks from Wired West, this approach appears to be unique to Massachusetts. From the Wired West site:

Passing the MLP legislation creates a new town department, and does not require a town to produce or sell electricity. The Selectboard can choose to oversee its MLP department themselves or appoint a three to five member board. This group is responsible for appointing a manager, making decisions around the town’s participation and representation in the WiredWest Cooperative, and filing annually with the State. Creating the MLP incurs no cost to the town. If a town decides to join the WiredWest Cooperative, there will be a membership fee of not more than $1,000 per town.

The coop requires at least 2 towns, but that does not appear to be doubt. The towns to consider it thus far have been enthusiastic - Wired West has a helpful map showing where local towns stand in the process.