customer service

Content tagged with "customer service"

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Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Building Momentum with CityLink in Wadsworth, Ohio - Episode 438 of the Community Broadband Bits Podcast

This week on the podcast Christopher talks with Steve Lange, IT Manager for the city of Wadsworth (pop. 26,000) in eastern Ohio, which built its hybrid fiber-coax municipal network CityLink back in 1997. 

The two talk about the history of the network, its push to bring more competition to the town, and its operational structure — the network, unlike in many places, is separate from the city’s municipal electric department. Christopher and Steve also talk about the phenomenal momentum the network has built over the last few years, almost tripling it subscriber base to 5,400 this year, with Steve attributing this to their focus on thoughtful planning and customer service.

This show is 35 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Webinar: Getting the Broadband That Your Community Wants Factors in Deciding to Build it Yourselves

ETI Software Solutions sponsored an event to help untangle the set of considerations facing communities discussing what route they want to take to improve Internet access for families and businesses in the community. 

Heather Gold (HBG Strategies) presided over the panel which included ILSR's Christopher Mitchell as well as Ben Fineman, President of the Michigan Broadband Cooperative, Steve Lang, IT Manager for the city of Wadsworth, Ohio and its CityLink Fiber, and Will Aycock, General Manager of the Greenlight Network in Wilson, North Carolina. They cover a lot of ground, from the different models worth considering, to the phases of planning, to financing, construction, and customer service.

Watch the video at ETI's YouTube channel, or below.

Webinar: Getting the Broadband That Your Community Wants Factors in Deciding to Build it Yourselves

ETI Software Solutions sponsored an event to help untangle the set of considerations facing communities discussing what route they want to take to improve Internet access for families and businesses in the community. 

Heather Gold (HBG Strategies) presided over the panel which included ILSR's Christopher Mitchell as well as Ben Fineman, President of the Michigan Broadband Cooperative, Steve Lang, IT Manager for the city of Wadsworth, Ohio and its CityLink Fiber, and Will Aycock, General Manager of the Greenlight Network in Wilson, North Carolina. They cover a lot of ground, from the different models worth considering, to the phases of planning, to financing, construction, and customer service.

Watch the video at ETI's YouTube channel, or below.